Dear valued customer, please read these Terms of Service (hereinafter – “Terms”) carefully before using any feature of https://getclairu.com/ (hereinafter – “Website”) or purchasing any of the products therein.

These Terms govern your use of the Website and any of its features, and together with all other terms and policies specified below, it shall form a legally binding agreement between You (hereinafter – “user” or “you”) and us. Please take your time to read these Terms carefully before making any purchase on the Website. If You have not read and/or understood the provisions of these Terms, we recommend that you do not continue to use the Website and contact our customer support, which will be happy to answer your questions.

We also advise you to read our FAQ section, which is available on the Website, before purchasing any goods or services on the Website.

1. Who We Are
   1. Clairu (hereinafter referred to as the “Clairu“, “we”, “us”, “our”) is a brand name used and operated by a business entity UAB CommerceCore, which is a limited liability company. Whenever you will buying anything on the Website, you will be entering into a contractual relationship with Us, and this contractual relationship shall be bound and determined by these Terms and applicable laws.
   2. Please be noted that all purchases that You will make on the Website will be sent to You from one of our fulfillment centers that will have a different address than our correspondence or office address. If you want to contact us or send us anything by post mail, please contact our customer support first, and you will be provided with the address and other contact details. 
   3. If you have any questions, inquiries, or complaints regarding the Website or our services, You can always contact our customer support at [email protected].
2. Our Products
   1. The Website is an online store dedicated to selling consumer goods (“Products”). Please be noted that our Products are not suitable for industrial or professional use. We only sell directly to consumers, and we have the right to refuse selling any of our Products to you or limit the total number of Products that you can purchase from us if we have a reason to believe that you are making the purchase with the intention of reselling, leasing or using for other commercial/industrial purposes.
   2. Our Products are manufactured in China by licensed manufacturers that comply with all applicable safety and manufacturing standards applicable in the US and EU.
   3. Our Products are not toys and should never be given to children.
   4. Our Products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or condition. You should never rely on our Products for medical advice, as none of our Products can be a substitution for professional medical advice, test, or in vitro diagnostics.
   5. You can find more detailed usage information and answers to other questions that you might have about our Products in the FAQ section of the Website.
3. Whom Do We Sell To
   1. Please be noted that our Products are not sold for and cannot be used for commercial use, as we sell our Products for personal use only. We reserve the right to reject any purchase requests if we have a reason to believe that a person is purchasing our Products not for personal, but industrial, or commercial use, including but not limited to reselling online or in physical stores.
   2. The Website’s primary target audience is adult users. We do not encourage or address children or minors to visit our Website or make any purchases therein.
   3. We reserve the right to cancel your purchase and reject any payments that you make on the Website if we have a reason to believe that:
      1. You are buying our Products for industrial or commercial use (including reselling or leasing);
      2. You are younger than 13 years of age and purchasing from the United States of America, Canada, and other countries;
      3. You are younger than 16 years of age and purchasing from any country of the European Union;
      4. You have not read and accepted these Terms.
   4. By agreeing to these Terms and making a purchase on Our Website you confirm to Us, that:
      1. You are above the legal age applicable in your country for entering into any distant purchase agreement;
      2. Your provided contact, billing, and shipping information is true and correct;
      3. You are paying for the product with the credit card that belongs to you, or the owner of the credit card has authorized you to use the card, and such authorizations were issued in a form which is required in your place of residence;
      4. You are purchasing the products for personal use only.
4. Delivery
   1. Once you have placed your order on the Website and made the payment, we will process your order within 1-3 business days. After your order is processed, you should receive the shipment within 5 to 20 calendar days if shipping will not be affected by natural occurrences.
   2. Please be noted that:
      1. due to the COVID-19 pandemic, the logistics network might be disrupted in various countries, thus the delivery times might be longer than specified on the Website or in these Terms;
      2. the shipping terms may also be affected by customs, natural occurrences, transfers to the local carrier in your country, or air and ground transportation strikes or delays. We will not be responsible for delays if the shipment is delayed due to the aforementioned reasons;
   3. We ship our Products to the US, Canada, New Zealand, UK, and the rest of European countries. Shipping costs may differ depending on your selected place for delivery. The total amount of shipping costs will be displayed to you on the check-out page of the Website.
   4. In case your purchase does not reach you within 30 calendar days, please report it to our customer support. Please be noted that in accordance with Article 18(2) of the Directive 2011/83/EU of the European Parliament and of the Council, if You do not receive your purchase within 30 days, you must contact us and inform Us about an acceptable additional period of time upon which we will deliver Your purchase. You shall be entitled to terminate the purchase only if We have failed to deliver your purchase within the additional time limit. Please be noted that you cannot claim not to have received the purchased goods if the rules set out in this provision are not followed.
5. Returns & Refunds 
   1. If you are unhappy with your purchased Products you may return them and get a full refund within 30 days from the delivery date. The 30-day return term will expire after 30 days from the day on which You, or a third party other than the carrier indicated by You, acquires physical possession of the purchased Products.
   2. To exercise the right to withdraw and return your purchased Products, You must contact our support team via [email protected]. After you contact our support team, you will be provided with a return code and return address – please be noted that we will only accept returning Products that will be sent with the provided return code and delivered to the provided return address.
   3. o meet the withdrawal deadline (30 days), it is sufficient for you to send your communication concerning the returning Products and send us the returned Products before the withdrawal period expires. We won’t accept returns if you fail to contact us within the withdrawal deadline (30 days from receiving the purchase).
   4. If you withdraw from this contract, we shall reimburse you all payments received from you without undue delay and in any event not later than within 14 days from the day on which we receive the returning Products from you. We will make the refund by using the same means of payment as you used for the initial transaction.
   5. Please be noted that we will only accept returned Products if it was not used, damaged, and sent back to us in the original package. If we determine that the returned Products were used but still in an operable and re-sellable condition, we might still make a refund to you, but You will be liable for any diminished value of the Products resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. Thus, if we find that the returned Product was used, we might deduct the diminished value from the refundable amount.
   6. Please be noted that You will have to cover the shipping costs for returning the Products, and we will not compensate your shipping costs except when you are returning a defective item.
   7. Please be noted that we will only accept returned products and make a refund for them if they are returned to the address provided by Our customer support and will have the return merchandise authorization code placed on the returning shipment. Please do not send any returning products to our office address as we won’t be able to accept them.
   8. All refunds are made by using the same payment methods or platforms that you have used when placing your order on the Website. We will not be able to make the refund to any account or by using any method other than the one you used when making your purchase.
6. Warranty
   1. All of our Products come with a standard two years warranty. We will replace any item that would turn out to be defective within the warranty term.
   2. Please be noted that the warranty shall not apply if we determine that the product was not used as intended or has been mechanically damaged.
   3. If you wish to return a defective item, please contact our customer support at [email protected]. When you contact our customer support with a warranty claim, please be prepared to provide upon request: (1) photographs of the defective item; (2) your order ID and purchase confirmation letter or payment receipt; (3) a brief description of the observed defect.
7. Pricing, Payments, and Charges
   1. Prices for Products sold on the Website might be subject to change. We reserve the right to modify or discontinue further sales of any Product. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the sale of Products.
   2. The final price, inclusive of all taxes and fees, for the Products shall be displayed on the check-out page, which will be displayed for you when you wish to finalize your purchase.
   3. Please be noted that we will never apply any conversion rates or charges dependable on your chosen payment method. However, some banks apply conversion rates for outgoing payments and international transfers – thus, we are not responsible for any bank fees or conversion rates that your bank would apply for any payment made to Us. If you notice any differences between the product prices on our Website or purchase receipt and your bank account statement, please refer to your bank for a detailed explanation of the additional charges.
   4. We accept payments by credit card, PayPal, and other electronic payments only. We will not accept checks, cash, or other means for payment, except if ‘cash on delivery’ service is available in your country (if ‘cash on delivery’ is available in your country, you will be informed about such an option on the check-out page).
   5. If you choose to pay by using PayPal, your payment may be processed by our payment processing partners, and thus your PayPal account statement may indicate another entity as the recipient of your payment. However, whenever you will be making any purchase on the Website, we, i.e., UAB CommerceCore, shall be considered as the seller regardless of who will process your payment. If you have any issues or questions regarding your payment made via PayPal, please contact our customer support at [email protected].
   6. All prices displayed on the Website are inclusive of all applicable taxes. However, please be noted that Consumers from different countries may see product prices that would be slightly different due to conversion rates or due to Value Added Tax (“VAT”), which would or would not be applicable depending on each case. We will never include VAT in the purchase price and will not ask you to pay the VAT if VAT is not applicable in your country or if your requested product will be shipped from one of our fulfillment centers in China.
   7. Please be noted that you might be requested to pay import fees and/or import VAT, depending on your place of residence. You will never be double taxed as we will not include import fees or VAT in your purchase price if, under applicable laws, you will be required to pay the import fees by yourself.
8. Personal Data And Contacting
   1. We take necessary precautions and follow industry best practices as well as all requirements set by applicable laws to protect Your personal information from being inappropriately lost, misused, accessed, disclosed, altered, or destroyed. 
   2. We ensure that all personal data shall be collected and processed in accordance with all applicable laws. To find out more about how we use and process personal data, please read our Privacy Policy.
   3. Please be noted that we may contact you via phone or email if we need to confirm any details of your order or if your order request was not processed successfully due to technical matters. If your order was not successful due to payment processing errors or other reasons, we might send you a text message or email with a reminder to carry out necessary actions, or we might contact you by phone if you have provided your phone number to us.
9. Rules Of Conduct
   1. Please be noted that our Products are sold for personal use only. By agreeing with these Terms, you confirm that you will only buy our Products for personal use. 
   2. You may not use our Products for any illegal or unauthorized purpose nor may you, in the use of the Website, violate any laws. All contents of the Website and the contents of all materials received from us (including graphic designs and other contents) and the relevant parts of the Website belong to the ownership of Planet Superfood and are protected by copyright laws. Any use of any copyrights for purposes other than personal use without our license constitutes a breach of copyright.
   3. By agreeing to these Terms, you confirm that you understand that the purchased Products may not be returned once they are delivered to you and you have opened the Product package.
   4. We have the right, but not the obligation, to investigate any illegal and/or unauthorized use of the Website and take appropriate legal action, including, without limitation, civil and injunctive relief if we have a reason to believe that you are violating these Terms or applicable laws. While using the Website, you must:
      1. Not use the Website or any of its contents for any illegal purpose or in violation of any local, state, national, or international law;
      2. Not violate or encourage others to violate the rights of third parties, including intellectual property rights;
      3. Comply with all policies posted on the Website;
      4. Not transfer, legally or factually, your registered account to any other person without our written consent;
      5. Provide honest and accurate information to us;
      6. Not use the Website or any of its contents for any commercial purpose, including distribution of any advertising or solicitation;
      7. Not reformat, format, or mirror any portion of any web page of the Website;
      8. Not create any links or redirections to the Website through other websites or emails without prior written consent given by us;
      9. Not make any attempts to interfere with the proper functioning of the Website or the use and enjoyment of the Website by other users;
      10. Not commercially resell, redistribute, or transfer any Products that you buy from us;
      11. Not interfere in any way with security-related features of the Website;
      12. Not access, monitor, or copy any content or information of the Website using any robot, spider, scraper, or other automated means or any manual process for any purpose without our express written permission;
      13. Not claim false affiliations, access the accounts of other users without permission, or falsify your identity or any information about you, including age or date of birth;
      14. Not perform any other activity or action which would be noncompliant with these Terms or applicable laws.
10. Disclaimers
    1. Please be noted that all Products are sold “as is” and we provide no warranties regarding suitability for your personal needs or preferences. We provide no warranties or claims with regards to the Products properties, and we do not claim that the Products would be suitable to treat, diagnose, mitigate, or have any other effect for specific conditions or diseases, as our Products are not medical devices/products.
    2. We do not guarantee, represent, or warrant that your use of the Website will be uninterrupted, timely, secure, or error-free. You agree that from time to time, we may remove the Website for indefinite periods of time or cancel it at any time.
    3. The Website may provide links to other websites maintained by third parties. Any information, products, software, or services provided on or through third-party sites are controlled by the operators of such sites and not by us or our subsidiary companies. When you access third-party sites, you do so at your own risk.
    4. We honor the privacy of our customers. Thus, all testimonials and/or comments displayed on the Website might have fictional names and associative pictures. The identity of the consumers is known to us, but we will never display our users’ true names except when a user gives consent to display his/her name and/or image.
    5. Unless otherwise indicated, this Website is our property, and all source code, databases, functionality, software, designs, text, photographs, and graphics on the website are owned or controlled by us and are protected by copyright and trademark laws. It is forbidden to copy or use any of the website’s contents without prior written approval by us.
    6. THE PRODUCTS OFFERED ON OR THROUGH THE WEBSITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
    7. THE PRODUCTS SOLD ON OUR WEBSITE ARE DESIGNED FOR PERSONAL USE ONLY. WE DO NOT CLAIM THAT ANY OF OUR PRODUCTS WILL BE SUITABLE FOR PROFESSIONAL, INDUSTRIAL, OR COMMERCIAL USE.
    8. WE DO NOT WARRANT THAT THE WEBSITE OR ANY OF ITS FUNCTIONS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY PART OF THIS SITE OR THE SERVERS THAT MAKE THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE EXPRESSLY DISCLAIM LIABILITY FOR ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. EACH USER SPECIFICALLY ACKNOWLEDGES THAT WE ARE NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF OTHER THIRD PARTIES, SUBSCRIBERS, MEMBERS, OR OTHER USERS OF THE WEBSITE AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH EACH USER.
    9. WE DO NOT MAKE ANY REPRESENTATIONS OR WARRANTIES ABOUT THE CORRECTNESS, ACCURACY, TIMELINESS, OR RELIABILITY OF THE WEBSITE OR THIRD-PARTY SITES. USE OF ANY INFORMATION ON THE WEBSITE OR THIRD-PARTY WEBSITES IS AT THE USER’S OWN RISK. UNDER NO CIRCUMSTANCES WILL WE BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY RELIANCE ON INFORMATION OBTAINED THROUGH THE WEBSITE.
    10. Any information provided on the Website is for informational and recreational purposes only and may not be used as health advice. The Website should not be used in any high-risk activities where damage or injury to persons, property, environment, finances, or business may result if an error occurs. You assume all risks for your use of information provided on the Website.
    11. We made every effort to display as accurately as possible the colors and images of all materials that appear on the Website. However, we cannot guarantee that your computer monitor’s display of any color will be accurate as well as that any display of any product or service on the Website will accurately reflect the actual properties of the product or service that You can find on the Website.
11. Indemnification
    1. You agree to indemnify, defend and hold us and our affiliates, and respective officers, directors, owners, agents, information providers, and licensors harmless from and against all claims, liability, losses, damages, costs, and expenses (including attorneys’ fees) in connection with:
       1. Your use of, or connection to, Our Website;
       2. Any use or alleged use of Your account or Your account password by any person, whether or not authorized by You;
       3. The content of information submitted by You to Us;
       4. Your violation of the rights of any other person or entity;
       5. Your violation of any applicable laws, rules, or regulations.
    2. We reserve the right, at our own expense, to assume defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with us in defense of such claim.
12. Limitation Of Liability
    1. UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL WE, OUR SUBSIDIARY COMPANIES, OR AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE WEBSITE, INCLUDING ITS MATERIALS, PRODUCTS, OR SERVICES, OR THIRD-PARTY MATERIALS, PRODUCTS, OR SERVICES MADE AVAILABLE THROUGH THE WEBSITE, EVEN IF WE ARE ADVISED BEFOREHAND OF THE POSSIBILITY OF SUCH DAMAGES. AS SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN CATEGORIES OF DAMAGES, THE ABOVE LIMITATION MAY APPLY TO YOU TO A LESSER EXTENT. IN SUCH STATES, OUR LIABILITY AND THE LIABILITY OF OUR SUBSIDIARY COMPANIES OR AFFILIATES IS LIMITED TO THE GREATEST EXTENT THAT IT CAN BE LIMITED UNDER SUCH STATE LAW.
    2. In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors, be liable for any injury, health issues, sickness, physical problems, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. In no case shall Planet Superfood be liable for any recommendations, health claims, statements, or any other advice or information provided on the website or any other forms of communication. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
    3. If You are dissatisfied with the Website, any materials, products, or services displayed on the Website, or with any of the Website’s terms and conditions, your sole and exclusive remedy is to discontinue using the Website.
13. Intellectual Property
    1. With regards to these Terms, intellectual property rights mean such rights as trademarks, copyright, domain names, database rights, design rights, patents, and all other intellectual property rights of any kind whether or not they are registered (“Intellectual Property“).
    2. All Intellectual Property displayed on the Website or provided to You in any other form is protected by law. You may not copy, repurpose, or distribute any Intellectual Property or any other content received from us or found on the Website, including Product descriptions, for any purpose, without our express written permission. For example, you may not copy Product information onto any other website or app. Without limiting the foregoing, the use of our content for commercial purposes is forbidden unless you have our express written permission.
    3. All Intellectual Property displayed on the Website or provided to you in any other form belongs to Planet Superfood, except third-party trademarks, service marks, or other materials which are used by us. None of such Intellectual Property may be used without the prior written consent of Us or the third party to whom such Intellectual Property belongs.
14. Governing Law And Disputes
    1. If You have any complaints regarding the Website, fees, refunds, quality of Products, or anything related to the use of the Website, You must first contact our support team ([email protected]) before taking any action through third parties. Please be noted that by agreeing to these Terms, you explicitly agree not the request for any refunds or chargebacks from your bank or credit card operator without priorly contacting us and without giving us a chance to settle any issues that you might have.
    2. All complaints or claims provided by you shall be processed within 30 days of receiving them. We always put our best efforts into the positive settlement of the complaint or claim. When addressing us with your complaints, you must always identify yourself by the same first name and surname that you have provided to us when purchasing on the Website.
    3. These Terms and the entire legal relationship between you and us shall be subject to the law of the Republic of Lithuania, except when consumer laws would set a specific applicable law or jurisdiction.
    4. Any claim must be brought in the initiating party’s individual capacity and not as a plaintiff or class member in any class action or other similar proceeding.
15. Miscellaneous
    1. If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms of service, such determination shall not affect the validity and enforceability of any other remaining provisions.
    2. You can review the most current version of the terms of service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these terms of service by posting updates and changes to our website.
    3. These Terms and the Privacy Policy (as each may be revised and amended from time to time according to their respective terms) collectively constitute the entire agreement between You and Us.
16. Contact Information
    1. You can contact us by the following details:
       1. Email – [email protected]
       2. Phone – +1 (938) 201-6360

PRIVACY POLICY

Dear valued customer, 

this Privacy Policy (hereinafter – “Policy”) will answer the most important questions about how we collect, use and store information about you whenever you are visiting https://getclairu.com/ (hereinafter – “Website”) or making a purchase on the Website. This information is important to you, thus we recommend that you would read this Policy carefully before using the Website.

This Policy may be amended from time to time. You can always find the most recent version of this Policy on the Website.

1. Who Is Responsible For Handling Your Personal Data.
   1. Clairu (hereinafter referred to as the “Clairu”, “we”, “us”, “our”) is a brand name used and operated by a business entity UAB CommerceCore, which is a limited liability company. Whenever you will buying anything on the Website, you will be entering into a contractual relationship with Us, and this contractual relationship shall be bound and determined by these Terms and applicable laws.
      1. What Information We Collect About You And Why

         Why do you collect information about me?	Which information do you collect about me?	Why are you legally allowed to collect my information?	How long do you keep information about me?
         For processing your purchase requests on our web shop, receiving payments and delivering purchased goods;	First name, last name, delivery address, telephone number, email address, information about your paid purchase price and currency, your credit card brand, type, BIN number and credit card issuer country.	We conclude and execute a contract with you (Art.  6 (1) (b) of the General Data Protection Regulation – GDPR)	1 year after you make a purchase on our website.
         To ensure security of our website and  continuously improve it for you – where you visit our website	IP address or other device address or ID, web browser and/or device type, hardware and software settings and configurations, the web pages or sites that you visit just before or just after visiting the Site, the pages you view on the Site, your actions on the Site, and the dates and times that you visit, access, or use the Services. When you use the Site on a mobile device, we may also collect the physical location of your device by, for example, using satellite, cell phone tower or wireless local area network signals.	We have a legitimate interest (to ensure security of our website) (Art. 6 (1) (f) of the GDPR)	1 month after you visit our website
         To manage our accounts on social media – where you interact with us via our social media accounts	Name and surname, e-mail address, gender, country, picture, message, time and date the message was received, content of the message, message attachments, response to the message, time of response to the message, information about Company’s rating, comments on a post, post shares, information about post reactions.	You agreed to that (Art. 6 (1) (a) of the GDPR)	2 years
         To handle queries, requests and complaints submitted by you – where you submit one	Firs name, last name, e-mail address, country, telephone number, subject of your inquiry, date of your inquiry, content of your inquiry, attachments to your inquiry, reply to your inquiry	You agreed to that (Art. 6 (1) (a) of the GDPR) and  We have a legitimate interest to do that (to handle your queries) (Art. 6 (1) (f) of the GDPR)	10 years from the moment your last inquiry was received
         To contact you in case of unfinished order, or when your order or payment was not successfully processed due to technical errors	First name, last name, email, telephone number, contents of the abandoned cart	We conclude and execute a contract with you (Art.  6 (1) (b) of the GDPR) and We have a legitimate interest to do that (to process orders and payments) (Art. 6 (1) (f) of the GDPR)	1 month after unsuccessful purchase order is placed on the Website
         To protect our rights and interests in legal proceedings	Information listed under Paragraph 3.1 above, documents and attachments sent to you, documents and attachments submitted by you, procedural documents, court rulings, resolutions, decisions	We have a legitimate interest (to defend Company’s rights in legal proceedings) (Art. 6 (1) (f) of the GDPR)	10 years following the termination or your account with our website or, in case legal processes were initiated, following termination of such legal processes
         To protect our rights and interests in criminal proceedings	If a criminal case arises we can collect information about criminal offenses and convictions of the offender	Data is necessary for the establishment, exercise or defense of legal claims (Art. 9 (2) (f) of the GDPR)	10 years following the termination or your account with our website or, in case legal processes were initiated, following termination of such legal processes

2. Which Information Do You Have To Provide Us With And Why
   1. Please refer to Section 2 above – you have to provide us with the information which we need to process your purchase requests that you submit on the Website, as well as to handle your inquiries, requests, claims, etc. In case you do not provide us with this information, we will not be able to sell our goods to you and provide you with other benefits that you would get as our user.
3. What Do We Do With Your Information
   1. We use your information for the purposes specified in Section 2 above. These are the main group of actions that we do with your personal information:
      1. We use your information to process your purchase request and deliver your ordered products;
      2. We may use your information to send you marketing and promotional materials of similar products that you have already purchased something from us;
      3. We may use your information to contact you from time to time to inform you about discounts, specials deals, or offers or to provide general information about our products and services if you have agreed to that or if your local laws allow us to do that without your express consent;
      4. We may transfer your personal information to third parties that are our service providers or business partners when that is needed for fulfilling your orders or when that is necessary for protecting our rights.
4. When We May Contact You And Why
   1. We may use your contact information (telephone number and/or email) if we need to clarify any details of your order or delivery, also when we were unable to successfully process your order or payment. By agreeing with this Privacy Policy, you agree that we may call you by provided phone number or send you a text message or an email if your order was unsuccessful due to technical issues or payment processing errors. In such case, we may contact you in order to help you with fulfilling the order or finalizing payment.
5. Sharing Your Personal Information
   1. We share your personal information with the following subjects:
      1. Financial institutions that handle payment processing and banks to which your paid amounts are transferred for us;
      2. Attorneys, attorney’s assistants, notaries, bailiffs, auditors, consultants, IT service providers, electronic communications service providers, insurance companies, archiving services, and other subjects that provide services to the Company;
      3. Courts, law enforcement, and other state institutions, when we are required by law to do so, or if you violate this Policy or Terms of Service of the Website;
      4. Third-party partners to verify your identity in connection with your use of certain aspects of the Website;
      5. Our marketing partners deliver you personalized marketing content;
      6. Our shipping services partners to deliver your purchases to you;
      7. Our Website online store management system service provider (Shopify Inc.);
      8. Analytical tools service providers (such as Google Analytics).
   2. The third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies for the information we are required to provide to them for your purchase-related transactions. For these providers we recommend that you read their privacy policies so you can understand how your personal information will be handled by these providers.
   3. We may share your data with third-party marketing partners for advertising purposes. Certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada, and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
   4. In most cases, personal data are processed and transmitted in the territory of the European Union and the European Economic Area, however sometimes, it is necessary for us to transfer your shipping details to one of our warehouses and/or fulfillment centers that are located outside European Union (i.e. Canada, US, and China). We always make sure to have appropriate agreements covering data processing provisions, and we perform regular audits to make sure that the third parties located outside of the EU are following GDPR rules. When this is permitted by law and is required for the reasons given in this policy, we may disclose information about you to EU-based third parties that are compliant with EU-U.S. Privacy Shield Framework. You may download a copy of the EU-U.S. Privacy Shield Framework at https://www.privacyshield.gov/EU-US-Framework.
6. Your Rights
   1. GDPR and other laws provide you with certain rights, procedures for implementation, and exceptions to these rights. When allowed by law, you can:
      1. Submit a request for confirmation that the Company is processing the data related to you. If the Company process the data related to you, request access to the data processed and related information;
      2. Submit a request to correct inaccurate or incorrect information used or to supplement it when it is not complete;
      3. Submit a request to delete the information we have about you if we use it illegally;
      4. Submit a request to restrict the processing of your information – if you dispute the accuracy of the data or object to the processing of the data, if you do not accept that your data would be deleted, which was illegally processed, or if you need the data to claim, execute or defend legal claims;
      5. Object to collection, use, and storage of your information at our Company – when we process data based on the Company’s legal and/or third-party interests;
      6. Submit a request to transfer (receive) the data that you provided to us under the contract or give the consent and which we process by automated means, generally using electronic form;
      7. To withdraw any consent given to us regarding information used about you – when we use the data based on your consent;
      8. To lodge a complaint with a supervisory authority and seek a judicial remedy.
   2. Whenever we receive your request to exercise any of the rights specified above we may need to verify your identity in order to determine if the request is provided by the person about whom we have personal information and in order to determine your identity. Accordingly, we might ask you for additional information for verification purposes, and we would use such information for this verification purpose only.
7. Age Of Consent
   1. By using this site, you represent that you are at least the age of majority in your state or province of residence or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.
   2. We do not process any personal data of minors that are 16 years old or younger. If you are a minor as specified herein, we request that you would stop using the Website immediately. We have a right to delete your personal data without separate notification if we have a reason to believe that you are younger than 16 years old.
8. Cookies
   1. We use Cookies, which are small text files that are stored by your browser on your device (e.g., computer, mobile phone, tablet) when you browse websites. Other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, are used for similar purposes. They are widely used to make websites work or work in a better, more efficient way. In this policy, we refer to all of these technologies as cookies.
   2. Our website contains cookies specified in the table below:

      Cookie Name	Cookie Description	Cookie Expiry
      Strictly Necessary Cookies
      CookieScriptConsent	This cookie is used by Cookie-Script.com service to remember visitor cookie consent preferences. It is necessary for Cookie-Script.com cookie banner to work properly.	1 month
      laravel_session	Internally laravel uses laravel_session to identify a session instance for a user	2 hours
      __cfruid	Cookie associated with sites using CloudFlare, used to identify trusted web traffic.	During your session only
      AWSALBCORS	For continued stickiness support with CORS use cases after the Chromium update, we are creating additional stickiness cookies for each of these duration-based stickiness features named AWSALBCORS (ALB).	7 days
      XSRF-TOKEN	This cookie is written to help with site security in preventing Cross-Site Request Forgery attacks.	2 hours
      Funcionality Cookies
      __zlcmid	Live chat widget sets the cookies to store the Zopim Live Chat ID used to identify a device across visits.	1 year
      Targeting Cookies
      __cfduid	Cookie assoiated with sites using CloudFlare, used to speed up page load times. According to CloudFlare it is used to override any security restrictions based on the IP address the visitor is coming from. It does not contain any user identification information.	30 days

      You can configure your browser to decline some or all cookies or to ask for your permission before accepting them. Please note that by deleting cookies or disabling future cookies you may be unable to access certain areas or features of our website. For information on how to adjust or change your browser settings, visit www.aboutcookies.org or www.allaboutcookies.org. For information on, policy and control options for third-party cookies, please read cookie policies of such third parties.
9. Changes To This Privacy Policy
   1. We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
10. Questions And Contact Information
    1. If you have any questions, inquiries, requests, or complaints regarding our use of your personal information, please contact our customer support at: [email protected]; or call us by phone: +1 (938) 201-6360.

1. Returns & Refunds
   1. Eligible reasons to return the purchase or get a refund:
      1. The Customer is unsatisfied with the product and 30 calendar days have not yet passed after the delivery;
      2. The Product is broken and the warranty is still valid;
      3. The cancellation was made in 12 hours after the purchase;
   2. Return process and terms to return the product and be eligible for a refund:
      1. In order to be eligible for a refund, the customer has to contact the Company via email address provided here and return the product within 30 days after the delivery. Returns are time-sensitive, therefore if more than 30 calendar days have passed after the delivery, the Company will not offer the Customer a refund or price equivalent in-store credit.
      2. The customer must provide us with some photos of the product and explain why they want to return it.
      3. All products must be in the same brand-new state and in the original packaging. In case of damaged products, we require the products to be returned in original and unused condition.
      4. The product must be sent to the return address provided by the Customer Support team within 30 days after the delivery. The customer must provide us with a copy of the shipping receipt with the tracking number. If the product is returned to a different address than the one that was indicated by the Customer Support team, the customer won’t be eligible for a refund.
      5. It takes 5-7 business days to issue a refund after the purchase is returned to our Returns Center, and 3-20 business days for the refund to appear in your bank account (depending on the payment method).
   3. All shipping costs regarding returns, refunds, and or exchanges are the sole responsibility of the customer.
      1. The Company does not provide pre-paid return shipping labels. The customer will be responsible for paying for their own shipping costs for returning the item. Shipping costs are non-refundable.
      2. Depending on where the Customer lives, the time it may take for returned or exchanged product to reach you may vary.
      3. The Company will not take any responsibility for any lost or damaged goods that are being returned. Therefore, for any product valued over $15, the Customer should consider using a trackable shipping service or purchasing shipping insurance.
      4. It is totally the responsibility of the Customer to return the product to the Returns Center indicated by the Customer Support team. The Company cannot guarantee that the way the Customer chose to return the item will ensure the item to be received.
      5. The product must be sent to the return address provided by the Customer Support team within 30 days after the delivery. The customer must follow the return process in order to be eligible for a refund.
   4. Items returned to the Company that are not eligible for a refund or store credit will be discarded or sent back to you at your own expense.
   5. In the case of broken products, we will arrange a replacement to be shipped to you once the photos will be reviewed and approved.
   6. The Company provides a refund to the Customer’s original payment method for all full-priced items. There is no refund/reimbursement/replacement for outlet goods or reduced priced goods.
   7. In case products were initially purchased with gift vouchers, your refund will be paid in the form of a gift voucher. The refund guidelines only apply to products.
   8. At the moment there are 5 addresses that we collect the returns: the USA, Germany, France, UK & Lithuania. You will be offered one of those in accordance with the distance.
   9. The Terms & Conditions of our Returns Policy prevail in the case of miscommunication or otherwise.
2. Cancellation Of The Order
   1. The Customer has the right to cancel the order within 12 hours if the order was not shipped prior the cancellation was made.
   2. The Customer has to keep in mind that all orders are processed as quickly as possible so cancellations are time-sensitive.
   3. If the Customer wishes to cancel the order and receive a refund the Company can send instructions on how to proceed with that upon the Customer’s request here.

1. Shipping
   1. Shipping costs will be calculated at the checkout.
   2. We ship Worldwide. In the event that we are unable to deliver an item to you, we will contact you directly and immediately refund you. If you’re unsure, please enquire prior to placing your order.
   3. Most items are dispatched within 12 hours. It will take up to 5-12 business days for the delivery of your order. Please consider any holidays or other force majeure situations that might impact delivery times and extend our average delivery times by additional 14 business days.
   4. We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers between our carrier to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges.
   5. You will need your order number from your confirmation email when making an inquiry.
2. Delivery
   1. It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address (usually around 12 hours). Please contact us immediately if you believe you have provided an incorrect shipping address.
   2. Not accepting the purchase is a violation of the agreement and the purchase will not be refunded.
   3. If you are experiencing problems with the delivery, please reach out to us via contacts provided here.
   4. If you are interested in returning the purchase, please check our Returns & Cancellation Policy.

1. Returns & Refunds
   1. Eligible reasons to return the purchase or get a refund:
      1. The Customer is unsatisfied with the product and 30 calendar days have not yet passed after the delivery;
      2. The Product is broken and the warranty is still valid;
      3. The cancellation was made in 12 hours after the purchase;
   2. Return process and terms to return the product and be eligible for a refund:
      1. In order to be eligible for a refund, the customer has to contact the Company via email address provided here and return the product within 30 days after the delivery. Returns are time-sensitive, therefore if more than 30 calendar days have passed after the delivery, the Company will not offer the Customer a refund or price equivalent in-store credit.
      2. The customer must provide us with some photos of the product and explain why they want to return it.
      3. All products must be in the same brand-new state and in the original packaging. In case of damaged products, we require the products to be returned in original and unused condition.
      4. The product must be sent to the return address provided by the Customer Support team within 30 days after the delivery. The customer must provide us with a copy of the shipping receipt with the tracking number. If the product is returned to a different address than the one that was indicated by the Customer Support team, the customer won’t be eligible for a refund.
      5. It takes 5-7 business days to issue a refund after the purchase is returned to our Returns Center, and 3-20 business days for the refund to appear in your bank account (depending on the payment method).
   3. All shipping costs regarding returns, refunds, and or exchanges are the sole responsibility of the customer.
      1. The Company does not provide pre-paid return shipping labels. The customer will be responsible for paying for their own shipping costs for returning the item. Shipping costs are non-refundable.
      2. Depending on where the Customer lives, the time it may take for returned or exchanged product to reach you may vary.
      3. The Company will not take any responsibility for any lost or damaged goods that are being returned. Therefore, for any product valued over $15, the Customer should consider using a trackable shipping service or purchasing shipping insurance.
      4. It is totally the responsibility of the Customer to return the product to the Returns Center indicated by the Customer Support team. The Company cannot guarantee that the way the Customer chose to return the item will ensure the item to be received.
      5. The product must be sent to the return address provided by the Customer Support team within 30 days after the delivery. The customer must follow the return process in order to be eligible for a refund.
   4. Items returned to the Company that are not eligible for a refund or store credit will be discarded or sent back to you at your own expense.
   5. In the case of broken products, we will arrange a replacement to be shipped to you once the photos will be reviewed and approved.
   6. The Company provides a refund to the Customer’s original payment method for all full-priced items. There is no refund/reimbursement/replacement for outlet goods or reduced priced goods.
   7. In case products were initially purchased with gift vouchers, your refund will be paid in the form of a gift voucher. The refund guidelines only apply to products.
   8. At the moment there are 5 addresses that we collect the returns: the USA, Germany, France, UK & Lithuania. You will be offered one of those in accordance with the distance.
   9. The Terms & Conditions of our Returns Policy prevail in the case of miscommunication or otherwise.
2. Cancellation Of The Order
   1. The Customer has the right to cancel the order within 12 hours if the order was not shipped prior the cancellation was made.
   2. The Customer has to keep in mind that all orders are processed as quickly as possible so cancellations are time-sensitive.
   3. If the Customer wishes to cancel the order and receive a refund the Company can send instructions on how to proceed with that upon the Customer’s request here.

Need Help?

If you have any questions about your order or our products, please don’t hesitate to contact us:

By phone: +1 (938) 201-6360

By email: [email protected]

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